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Pingplotter update not installing how to#
Pingplotter update not installing install#
Pingplotter update not installing driver#
Pingplotter update not installing full#

You should get a folder opening with your AppData path, and in that will be a file called "Debug_Install.log". Still from the command prompt, enter " start %AppData%" and hit enter.Hit enter, then let the installer run, and when it's done (and has gotten the error), confirm all messages to close the installer.

Pingplotter update not installing full#

The full command line should look something like this:Ĭ:\Users\(your name)\Downloads\pingplotter_install.exe /debug /log=%AppData%\Debug_Install.log

Add this text to the end of the prompt: /debug /log=%AppData%\Debug_Install.log.

Some text will automatically be entered with a full path.

Drag the installer into the command prompt and drop it there.

Open a command prompt (in Start, Search box, enter "cmd" no quote, then click the icon when it appears).

Pingplotter update not installing how to#

Here are explicit instructions on how to do that:

Pingplotter update not installing install#

To create an install log, we need to run the installer with a custom command line parameter. If none of those steps help, we probably need to create a log file that helps us troubleshoot, and then send it to our support team To create that log, do the following (the explicit instructions here assume you're using Windows 8 - you may need to modify the instructions a bit if you're running some other operating system). The realtime scanner is the culprit here. You can explicitly scan before and after doing the install, but we've had spotty reports over the years of changes in a virus scanner (usually short-lived) that causes install problems.

Try disabling your virus scanner after you've downloaded.

Once the repair is complete, uninstall the program, and try installing the newer version once again. After the old version of program has been installed, run the installer once again, and select the "Repair" option.

If you've had a older version installed - reinstall that specific version (you can download older version of PingPlotter or MultiPing from your account page).

This can sometimes be a problem if you have an older or newer version already installed.

If it is, please uninstall it and then try installing again.

Look in Add/Remove programs and see if the software is already installed.

Download and save the install to your local hard drive's Download directory, rather than launching from the temporary directory for your web browser.

If you didn't download from our web site, please make sure you download it directly from us at

Make sure you have the latest version.

There are a few "easy" things you can do to try and get the installer to work. Windows Installer is a shared system component and can sometimes fail in unexpected ways. What's the solution?Īll MultiPing and PingPlotter editions use Windows Installer and the "MSI" format to reliably install the software. I'm having problems installing one of your products. Please enter security code that you see on the above box.Problem Installing MultiPing or PingPlotter Send me an email when anyone response to this However, if you wish to receive a response, please include your email and name. Sharing your feedback about this process or ask for help Here is the list of instances that we see for the process: pingplotter_install.exeĬ:\Users\username\AppData\Roaming\Pingman Tools\PingPlotter 5\prerequisites\pingplotter_install.exeĬ:\Users\username\Downloads\pingplotter_install.exe

Pingplotter update not installing driver#

If you think this is a driver issue, please try Where do we see pingplotter_install.exe ? Let try to run a system scan with Speed Up My PC to see any error, then you can do some other troubleshooting steps. What can you do to fix pingplotter_install.exe ? If you encounter difficulties with pingplotter_install.exe, you can uninstall the associated program (Start > Control Panel > Add/Remove programs Let try the program named DriverIdentifier to see if it helps. Is pingplotter_install.exe using too much CPU or memory ? It's probably your file has been infected with a virus. Something wrong with pingplotter_install.exe ?